13 09, 2016

Hey Banker, your UI is bumming my UX!

2017-03-24T04:18:38+00:00 September 13th, 2016|Categories: Customer Experience|0 Comments

Earlier this year my wife and I moved our banking to the NAB and I was exposed to a new network of ATM’s. The first time I withdrew cash from a NAB branded ATM, the machine (which looked like it came out with James Cook on the Endeavour) asked me if I’d like to nominate this as my ‘favourite transaction’. I was hesitant yet intrigued enough to press ‘Yes’ and now every time I use the ATM it prompts me [...]