19 12, 2017

Your website sucks pretty badly. Here’s why.

2018-01-03T09:35:47+00:00 December 19th, 2017|Categories: Design|0 Comments

Last Thursday it was 42 degrees, the air conditioner was struggling, a major deadline was looming, the Poms were 4/300 and looking to threaten the Aussie dominance of the Ashes and there was a blowfly on a kamikaze mission that had somehow found its way into the office and was randomly (and repeatedly) smashing into things including the back of my head. In truth, I wasn’t at my best and, in the course of conducting some research that afternoon, I [...]

6 12, 2017

Hey IKEA, use this for coaching, verification & training purposes

2018-03-29T23:55:22+00:00 December 6th, 2017|Categories: Customer Experience, Effective Communications|0 Comments

Business is good and I’ve just moved into new premises (thanks, they’re great, you should come and visit when you are next in the Hunter) which meant sourcing a fair whack of new furniture. IKEA seemed a good option. It’s practical and affordable and I’ve always liked the Scandi look so one Sunday in late October my wife and I traversed the IKEA Rhodes store in Sydney for over five hours building a list. The instore experience was adequate. Staff were [...]